We aim to provide fresh and high-quality products delivered to your doorstep. However, if you receive an incorrect, damaged, or expired item, you can raise a request for return/refund.
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Eligibility for Return/Refund:
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Items must be reported within 24 hours of delivery.
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Perishable items (fruits, vegetables, dairy, bakery, etc.) are eligible only if delivered in a damaged or spoiled condition.
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Non-perishable items (packaged goods, groceries, etc.) can be returned if unopened and in original condition.
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Process:
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Contact our support team through the app/website with order details and photos of the item.
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Once approved, refund will be processed to your original payment method or as wallet credit within 3–5 business days.
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Non-Returnable Items:
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Fresh produce once accepted by customer.
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Items consumed/used after delivery.
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Personal care & hygiene products.
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